Complaints

If you are not satisfied with our products or service for any reason, please speak first to our Customer Services team, and they will attempt to resolve the issue immediately whenever possible.

You may contact us by:

Email - Sales@minioffroad.co.uk

Please ensure you have the order number, Email address used with the order and the delivery address. Our Customer Services team will generally respond within 48hrs.

You can also call us on 

If you do not feel that your matter has been adequately dealt with, our Customer Services representative will advise if your issue may be escalated, or recommend your issue is escalated, to the business manager, who will further attempt to resolve your complaint.

You can also post your complaint to - Mini bikes off-road, Unit 31 Slader business park, Poole, Dorset, BH17 0GP

Please include within your letter your order registered home address and order number and the details of your complaint. Our customer services team will typically respond within 48hrs from us receiving the complaint .

In a situation where we are unable to resolve a complaint internally to your satisfaction, you may further refer your complaint to:

The Retail ADR

12 Walker Avenue,
Stratford Office Village,
Wolverton Mill,
Milton Keynes, MK12 5TW
Web: www.retailadr.org.uk
Tel: 020 3540 8063